Privacy Policy

Last updated: October 9, 2026

Who we are

This website is operated by NORDSTAR Appliance Services (“NORDSTAR,” “we,” “us,” or “our”), an independent appliance repair service provider based in Boca Raton, Florida, United States.

Our website address is: https://thenordstar.com.

We respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request service, or communicate with us.

Information we collect

We may collect personal information that you voluntarily provide when contacting us or requesting appliance repair services.

This information may include your name, phone number, email address, service address, appliance brand and model, description of the problem, photographs, appointment details, and other information relevant to your service request.

When providing services, we may also maintain estimates, invoices, payment records, service histories, warranty information, and related communications.

Certain technical information may be collected automatically when you visit our website, including your IP address, browser type, device information, pages visited, and interactions with website features.

How we use your information

We use personal information to respond to inquiries, schedule appointments, provide appliance repair services, prepare estimates and invoices, process payments, maintain service records, administer warranties, and communicate with customers.

We may also use information to improve our website, evaluate advertising performance, prevent fraud, maintain security, and comply with applicable legal obligations.

We may contact you by telephone, email, or text message regarding your inquiries, appointments, service updates, and related transactions.

Promotional communications, if offered, will be sent only in accordance with applicable laws and consent requirements.

You may request to stop receiving promotional communications at any time. Where supported by our messaging service, you may reply STOP to opt out of text messages or contact us directly.

Comments

Our website does not currently provide a public comment section or allow visitors to create accounts for posting comments.

Customer reviews displayed on our website may be obtained through third-party review platforms and are subject to the applicable platform’s privacy practices.

If we introduce public commenting features in the future, this Privacy Policy may be updated to describe the additional information collected.

Media

Customers may voluntarily provide photographs or other media related to appliance repair requests through our website or other communication channels.

These files may contain metadata, including location information.

We use submitted media for purposes related to evaluating, documenting, and providing requested services.

We do not publicly display customer-submitted photographs containing personal information without an appropriate basis or permission, except where disclosure is required by law.

Cookies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, measure advertising performance, and improve user experience.

These technologies may collect information such as browser identifiers, approximate location derived from IP addresses, pages visited, and interactions with our website.

We may use services such as Google Analytics, Google Ads, and Google Tag Manager, depending on our current website configuration.

Google and other service providers may use cookies or similar technologies to measure advertising effectiveness and, where enabled, provide personalized advertising based on previous website visits.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

You can also manage Google’s personalized advertising settings at:

https://myadcenter.google.com/

Additional information about how Google uses information from websites and applications is available at:

https://policies.google.com/technologies/partner-sites

Where required by applicable law, we will obtain consent or provide applicable privacy choices before using certain tracking technologies.

Embedded content from other websites

Our website may include content or features provided by third parties, including customer reviews, maps, videos, messaging tools, and other embedded services.

Embedded content may behave as if you visited the third-party website directly.

These providers may collect technical information, use cookies, or monitor interactions with their embedded content according to their own privacy policies.

We encourage visitors to review the privacy policies of third-party services they choose to interact with.

Who we share your data with

We may share personal information with trusted service providers when reasonably necessary to operate our business and deliver requested services.

These providers may include website hosting companies, customer relationship management (CRM) platforms, scheduling systems, payment processors, communication providers, analytics services, and advertising platforms.

We may also share relevant service information with technicians, contractors, or other personnel involved in fulfilling customer requests.

We do not sell customer contact information to third parties for their independent direct marketing purposes.

Online identifiers and website activity information may be shared with analytics and advertising providers as described in the Cookies section.

Mobile phone numbers and SMS consent information collected for service communications are not shared with third parties or affiliates for their independent marketing or promotional purposes.

We may disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect our rights, customers, or business operations.

Third-party service providers may process information on our behalf in accordance with their contractual obligations and applicable law.

How long we retain your data

We retain personal information for as long as reasonably necessary to provide services, maintain business records, administer warranties, resolve disputes, and comply with applicable legal, tax, and accounting obligations.

Service records, invoices, and transaction information may be retained after completion of a repair when necessary for legitimate business purposes.

When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We review security incidents and provide notifications when required by applicable law, including relevant Florida data protection requirements.

What rights you have over your data

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you.

We will review and respond to such requests in accordance with applicable law and our legitimate business obligations.

Certain information may need to be retained for accounting, warranty administration, fraud prevention, legal compliance, or dispute resolution.

We may request information necessary to verify your identity before processing a privacy-related request.

Additional privacy rights may apply depending on your state of residence and the laws applicable to our business.

You may also request that we stop sending promotional communications.

Children’s privacy

Our website and services are intended for adults seeking household appliance repair services.

We do not knowingly collect personal information directly from children under the age of 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Where your data is sent

Personal information may be processed or stored by service providers operating in the United States or other jurisdictions, depending on the systems used to operate our website and business.

We take reasonable steps to work with providers that maintain appropriate data protection and security practices.

Information may also be transmitted to third-party systems when necessary to process service requests, send communications, complete payments, or measure website performance.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, or applicable legal requirements.

Updates will be published on this page with a revised “Last updated” date.

We encourage visitors to review this page periodically.

Contact information

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us.

NORDSTAR Appliance Services
Boca Raton, Florida, United States
Website: https://thenordstar.com
Email: nordstar@contractor.net
Phone: (561) 621-1111

Terms of Use

Welcome to Nordstar Appliance Services (“Nordstar,” “we,” “us,” or “our”). By accessing and using the website located at www.thenordstar.com (the “Site”), you agree to be bound by these Terms of Use (the “Terms”), as well as our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.

1. Description of Services

The Site is primarily informational, providing details about our residential appliance repair and maintenance services. Users may fill out forms requesting callbacks or more information regarding our services. There is no option for users to create accounts or publish user-generated content.

2. Intellectual Property & Trademarks

2.1 Ownership

All content on the Site, including but not limited to text, graphics, images, logos, designs, compilations, and other materials (collectively, the “Content”) is owned or licensed by Nordstar unless otherwise stated.

2.2 Use of Third-Party Trademarks

The Site may reference trademarks, service marks, and brand names of third-party manufacturers (e.g., household appliance brands). All such third-party marks remain the property of their respective owners and are used solely for descriptive purposes in connection with our services. Nordstar is not affiliated with or endorsed by these brands unless explicitly stated.

3. No Professional Advice / No Guarantee of Results

3.1 Informational Purposes Only

All material provided on the Site, including any articles or guides, is for general informational purposes and does not constitute professional or technical advice.

3.2 No Guarantee of Outcome

We do not guarantee specific results or outcomes. Appliance performance and repair results may vary depending on age, condition, availability of parts, and other factors. Always consult a qualified technician for specific advice.

4. Independent Service Provider / No Official Affiliation

Nordstar is an independent, licensed repair service provider operating in the State of Florida. Unless explicitly stated, we are not an authorized service center or representative of any manufacturer.

5. Use of the Site

5.1 Compliance with Law

You agree not to use the Site in any way that violates applicable laws or regulations.

5.2 Prohibited Activities

You may not attempt to gain unauthorized access to any part of the Site, interfere with its functioning, or disrupt other users’ experience.

5.3 Electronic Communications

By submitting forms or contacting us through the Site, you consent to receive emails, calls, and text messages from us regarding your inquiries, appointments, and related services.

6. Service Call Policy

6.1 Definition

A Service Call is a fee charged for the technician’s visit and diagnosis of an appliance issue.

6.2 Non-Refundable

The Service Call fee is generally non-refundable once a diagnosis is provided.

6.3 Application Toward Repair

If the customer proceeds with the recommended repair, the Service Call fee may be applied toward the total cost.

6.4 Refund Exceptions

Customer cancels 24+ hours in advance: full refund.
Technician no-show: full refund.
Technician is unable to diagnose the issue: full refund.

6.5 Parts Unavailability or Uneconomical Repair

If the repair is not feasible due to unavailable parts or cost exceeding the appliance’s value, the fee remains non-refundable if a diagnosis was made.

7. Pricing

Service pricing is determined on a case-by-case basis. Nordstar reserves the right to adjust prices and offer promotions without prior notice.

8. Disclaimer of Warranties

The Site and all information are provided “as is” without warranties of any kind, express or implied. We make no guarantees about the accuracy or completeness of any content.

9. Limitation of Liability

To the fullest extent permitted by law, Nordstar, its owners, employees, and contractors shall not be liable for any damages of any kind arising from or related to your use of (or inability to use) the Site or any information on it, including direct, indirect, incidental, special, punitive, or consequential damages, even if advised of the possibility of such damages. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Site or these Terms shall not exceed one hundred U.S. dollars (US $100.00).

10. Indemnification

You agree to indemnify, defend, and hold harmless Nordstar and its owners, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the Site, your submission of information through it, or your violation of these Terms or of any applicable law.

11. Third-Party Links

Links to external websites may be present. We are not responsible for the content or availability of any third-party websites.

12. DMCA Notice

We respect intellectual property rights. If you believe your copyrighted work has been used improperly on the Site, please contact us with detailed information so we may respond appropriately.

13. Force Majeure

We are not responsible for delays or failures resulting from causes beyond our control, such as natural disasters, governmental actions, or service interruptions.

14. No Third-Party Beneficiaries

These Terms create no third-party beneficiary rights. Only you and Nordstar may enforce them.

15. Eligibility

This Site is not intended for individuals under the age of 13. By using this Site, you confirm that you are at least 13 years old.

16. Governing Law

These Terms are governed by the laws of the State of Florida and applicable federal law. Any legal disputes will be handled in the courts located in the State of Florida.

17. Modifications to the Terms

We may update these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms.

18. Termination

We may terminate or restrict access to the Site without notice if you violate these Terms or as required by law.

19. Severability

If any provision is found unenforceable, the remaining provisions will remain in full force.

20. Entire Agreement

These Terms and our Privacy Policy represent the entire agreement between you and Nordstar.

21. Contact Information

Questions about these Terms can be sent to Nordstar Appliance Services, Boca Raton, Florida — email nordstar@contractor.net or call (561) 621-1111.