(213) 539-5009
sales@thenordstar.com
Mon-Fri: 8AM-6PM
Contact us today and let us take care of the problem!
Our team members share and commit to the
company vision of providing the best customer
experience at all times. As a family-owned and run
business. you can confidently recommend us to your
colleagues. friends. and family.
This Privacy Policy describes how NORDSTAR (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website www.thenordstar.com (the “Site”). By using our Site, you agree to the practices outlined in this policy.
We collect the following personal information when voluntarily submitted through our contact forms:
We may also collect certain non-personal information through analytics tools such as Google Analytics, including:
We collect information through:
We may add additional tracking tools in the future for service improvement and marketing.
We use collected information to:
We do not sell personal information. We share information only as needed:
Please note that some data may be stored on servers located outside of your state or country.
We implement reasonable and appropriate measures to protect personal data. This includes:
We retain your information for as long as it is needed for business purposes. You may request deletion of your data at any time by contacting us, unless we are required by law to retain certain information.
If you are a California resident, you have the right to:
To exercise these rights, please contact us through the “Contacts” section of our Site.
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided to us, we will take steps to delete it.
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site constitutes your agreement to the updated policy.
For any questions or concerns regarding this Privacy Policy or your personal data, please visit the “Contacts” section on our website: www.thenordstar.com
Welcome to NORDSTAR (“Company,” “we,” “us,” or “our”). By accessing and using the website located at www.thenordstar.com (the “Site”), you agree to be bound by these Terms of Use (the “Terms”), as well as our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.
The Site is primarily informational, providing details about our home appliance and HVAC repair, installation, and maintenance services. Users may fill out forms requesting callbacks or more information regarding our services. There is no option for users to create accounts or publish user-generated content.
All content on the Site, including but not limited to text, graphics, images, logos, designs, compilations, and other materials (collectively, the “Content”) is owned or licensed by NORDSTAR unless otherwise stated.
The Site may reference trademarks, service marks, and brand names of third-party manufacturers (e.g., household appliance brands). All such third-party marks remain the property of their respective owners and are used solely for descriptive purposes in connection with our services. NORDSTAR is not affiliated with or endorsed by these brands unless explicitly stated.
All material provided on the Site, including any articles or guides, is for general informational purposes and does not constitute professional or technical advice.
We do not guarantee specific results or outcomes. Appliance performance and repair results may vary depending on age, condition, availability of parts, and other factors. Always consult a qualified technician for specific advice.
NORDSTAR is an independent, licensed repair service provider operating in the State of California. Unless explicitly stated, we are not an authorized service center or representative of any manufacturer.
You agree not to use the Site in any way that violates applicable laws or regulations.
You may not attempt to gain unauthorized access to any part of the Site, interfere with its functioning, or disrupt other users’ experience.
By submitting forms or contacting us through the Site, you consent to receive emails, calls, and text messages from us regarding your inquiries, appointments, and related services.
A Service Call is a fee charged for the technician’s visit and diagnosis of an appliance or HVAC issue.
The Service Call fee is generally non-refundable once a diagnosis is provided.
If the customer proceeds with the recommended repair, the Service Call fee may be applied toward the total cost.
If the repair is not feasible due to unavailable parts or cost exceeding the appliance’s value, the fee remains non-refundable if a diagnosis was made.
Service pricing is determined on a case-by-case basis. NORDSTAR reserves the right to adjust prices and offer promotions without prior notice.
The Site and all information are provided “as is” without warranties of any kind, express or implied. We make no guarantees about the accuracy or completeness of any content.
To the fullest extent permitted by law, NORDSTAR shall not be liable for any damages arising from your use of the Site, including direct, indirect, incidental, or consequential damages.
Links to external websites may be present. We are not responsible for the content or availability of any third-party websites.
We respect intellectual property rights. If you believe your copyrighted work has been used improperly on the Site, please contact us with detailed information so we may respond appropriately.
We are not responsible for delays or failures resulting from causes beyond our control, such as natural disasters, governmental actions, or service interruptions.
These Terms create no third-party beneficiary rights. Only you and NORDSTAR may enforce them.
This Site is not intended for individuals under the age of 13. By using this Site, you confirm that you are at least 13 years old.
These Terms are governed by California state law and applicable federal laws. Any legal disputes will be handled in California courts.
We may update these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms.
We may terminate or restrict access to the Site without notice if you violate these Terms or as required by law.
If any provision is found unenforceable, the remaining provisions will remain in full force.
These Terms and our Privacy Policy represent the entire agreement between you and NORDSTAR.
To contact us, please visit the “Contacts” section of our website at www.thenordstar.com.
[formidable id=”1″ minimize=”1″]
