Privacy Policy
This Privacy Policy describes how NORDSTAR (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained through our website www.thenordstar.com (the “Site”). By using our Site, you agree to the practices outlined in this policy.
1. Information We Collect
We collect the following personal information when voluntarily submitted through our contact forms:
- First and last name
- Phone number
- Email address
- Property address (location of the appliance)
- Type of appliance and details provided by the customer in the message field
We may also collect certain non-personal information through analytics tools such as Google Analytics, including:
- IP address
- Browser type
- Device information
- General usage data and page interaction
2. How We Collect Information
We collect information through:
- Contact forms on our website
- Automated tools such as cookies and analytics services (e.g., Google Analytics)
We may add additional tracking tools in the future for service improvement and marketing.
3. How We Use Information
We use collected information to:
- Contact customers and schedule service appointments
- Provide appliance and HVAC repair and diagnostic services
- Respond to inquiries and follow up on requests
- Improve our website and services
- Conduct analytics and track engagement
- Send service-related emails, text messages, and occasional marketing promotions (with opt-out option)
4. Sharing of Information
We do not sell personal information. We share information only as needed:
- With technicians for the purpose of fulfilling scheduled service visits
- With employees or management who require access to process requests
- With third-party platforms such as our CRM system for workflow and communication
Please note that some data may be stored on servers located outside of your state or country.
5. Data Security
We implement reasonable and appropriate measures to protect personal data. This includes:
- Role-based access (only technicians involved in a case can see relevant information)
- Encrypted communications (HTTPS)
- Two-factor authentication for internal system access
6. Data Retention
We retain your information for as long as it is needed for business purposes. You may request deletion of your data at any time by contacting us, unless we are required by law to retain certain information.
7. Your Rights Under CCPA (for California Residents)
If you are a California resident, you have the right to:
- Know what personal data we collect
- Request access to or deletion of your personal data
- Opt out of the sale of personal data (we do not sell personal data)
- Not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us through the “Contacts” section of our Site.
8. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been provided to us, we will take steps to delete it.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. Your continued use of the Site constitutes your agreement to the updated policy.
10. Contact Information
For any questions or concerns regarding this Privacy Policy or your personal data, please visit the “Contacts” section on our website: www.thenordstar.com
Terms of Use
Welcome to NORDSTAR (“Company,” “we,” “us,” or “our”). By accessing and using the website located at www.thenordstar.com (the “Site”), you agree to be bound by these Terms of Use (the “Terms”), as well as our Privacy Policy. If you do not agree with any part of these Terms, you must discontinue use of the Site immediately.
1. Description of Services
The Site is primarily informational, providing details about our home appliance and HVAC repair, installation, and maintenance services. Users may fill out forms requesting callbacks or more information regarding our services. There is no option for users to create accounts or publish user-generated content.
2. Intellectual Property & Trademarks
2.1 Ownership
All content on the Site, including but not limited to text, graphics, images, logos, designs, compilations, and other materials (collectively, the “Content”) is owned or licensed by NORDSTAR unless otherwise stated.
2.2 Use of Third-Party Trademarks
The Site may reference trademarks, service marks, and brand names of third-party manufacturers (e.g., household appliance brands). All such third-party marks remain the property of their respective owners and are used solely for descriptive purposes in connection with our services. NORDSTAR is not affiliated with or endorsed by these brands unless explicitly stated.
3. No Professional Advice / No Guarantee of Results
3.1 Informational Purposes Only
All material provided on the Site, including any articles or guides, is for general informational purposes and does not constitute professional or technical advice.
3.2 No Guarantee of Outcome
We do not guarantee specific results or outcomes. Appliance performance and repair results may vary depending on age, condition, availability of parts, and other factors. Always consult a qualified technician for specific advice.
4. Independent Service Provider / No Official Affiliation
NORDSTAR is an independent, licensed repair service provider operating in the State of California. Unless explicitly stated, we are not an authorized service center or representative of any manufacturer.
5. Use of the Site
5.1 Compliance with Law
You agree not to use the Site in any way that violates applicable laws or regulations.
5.2 Prohibited Activities
You may not attempt to gain unauthorized access to any part of the Site, interfere with its functioning, or disrupt other users’ experience.
5.3 Electronic Communications
By submitting forms or contacting us through the Site, you consent to receive emails, calls, and text messages from us regarding your inquiries, appointments, and related services.
6. Service Call Policy
6.1 Definition
A Service Call is a fee charged for the technician’s visit and diagnosis of an appliance or HVAC issue.
6.2 Non-Refundable
The Service Call fee is generally non-refundable once a diagnosis is provided.
6.3 Application Toward Repair
If the customer proceeds with the recommended repair, the Service Call fee may be applied toward the total cost.
6.4 Refund Exceptions
- Customer cancels 24+ hours in advance: full refund.
- Technician no-show: full refund.
- Technician is unable to diagnose the issue: full refund.
6.5 Parts Unavailability or Uneconomical Repair
If the repair is not feasible due to unavailable parts or cost exceeding the appliance’s value, the fee remains non-refundable if a diagnosis was made.
7. Pricing
Service pricing is determined on a case-by-case basis. NORDSTAR reserves the right to adjust prices and offer promotions without prior notice.
8. Disclaimer of Warranties
The Site and all information are provided “as is” without warranties of any kind, express or implied. We make no guarantees about the accuracy or completeness of any content.
9. Limitation of Liability
To the fullest extent permitted by law, NORDSTAR shall not be liable for any damages arising from your use of the Site, including direct, indirect, incidental, or consequential damages.
10. Third-Party Links
Links to external websites may be present. We are not responsible for the content or availability of any third-party websites.
11. DMCA Notice
We respect intellectual property rights. If you believe your copyrighted work has been used improperly on the Site, please contact us with detailed information so we may respond appropriately.
12. Force Majeure
We are not responsible for delays or failures resulting from causes beyond our control, such as natural disasters, governmental actions, or service interruptions.
13. No Third-Party Beneficiaries
These Terms create no third-party beneficiary rights. Only you and NORDSTAR may enforce them.
14. Eligibility
This Site is not intended for individuals under the age of 13. By using this Site, you confirm that you are at least 13 years old.
15. Governing Law
These Terms are governed by California state law and applicable federal laws. Any legal disputes will be handled in California courts.
16. Modifications to the Terms
We may update these Terms at any time. Continued use of the Site after updates constitutes acceptance of the revised Terms.
17. Termination
We may terminate or restrict access to the Site without notice if you violate these Terms or as required by law.
18. Severability
If any provision is found unenforceable, the remaining provisions will remain in full force.
19. Entire Agreement
These Terms and our Privacy Policy represent the entire agreement between you and NORDSTAR.
20. Contact Information
To contact us, please visit the “Contacts” section of our website at www.thenordstar.com.
